Refund policy

✦ Jelly Studio — Return and Refund Policy ✦

At Jelly Studio, each piece is thoughtfully curated ♡  

Because of this, we keep our return process intentional and fair for both you and our small brand.

🫶 Returns & Eligibility

We only accept returns or refunds under specific conditions.

Items may be eligible if they arrive:

✽ Damaged  

✽ Defective  

✽ Incorrect  

Requests must be made within 7 days of delivery ☁️  

 

🚫 Non-Returnable Items

Due to the nature of our curated collections, we do not accept returns for:

✽ Change of mind  

✽ Incorrect sizing or fit  

✽ General wear or use  

We encourage you to review product details carefully before ordering ♡  

 

💞 Refunds & Replacements

If your item arrives damaged or incorrect, we will gladly make it right  

Depending on the situation, we may offer:

✽ A replacement item  

✽ A partial or full refund  

 

💌 How to Request a Return

To start a request, please contact us with:  

✽ Your order number (in subject line please ♡)  

✽ A description of the issue  

✽ Clear photos of the item  

Send your request to:  

✉️ shop@jellystudio.store  

 

🧸 Processing

Once reviewed, we will provide the next steps as quickly as possible ⌖  

Please note that we work with independent suppliers, so resolution times may vary slightly.

 

✦ Jelly Studio Promise ✦

We carefully choose each piece and work with trusted partners to ensure quality.

If something isn’t right, we’re here to help ~ thoughtfully and fairly ♡